Effective Date: June 14, 2026

Company: The Lead Empire L.L.C-FZ

Registered Address:

Meydan Grandstand, 6th floor, Meydan Road,
Dubai, United Arab Emirates

Website: 
https://silvercloud-store.com/

Contact: info@silvercloud-store.com

1. Return Period

You have a statutory right to withdraw from your order within 14 days from the date of delivery, without giving a reason.

On top of that statutory right, we advertise and honour the return window shown on the product page you ordered from:

• Clima4X™ air treatment units – 60 days from the date of delivery.

• SprayGun PRO paint sprayers – 14 days from the date of delivery, with return shipping at our cost.

Where the product page states a return window longer than the statutory period, that longer window is the one that applies to your order and is honoured in full.

2. Conditions for Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as when you received it

• The product must be returned in its original packaging

• You must include a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods (e.g. food, flowers)

• Intimate or sanitary items

• Hazardous materials, flammable liquids or gases

• Gift cards

• Downloadable software products

• Some health and personal care items

4. Partial Refunds

In some cases, only partial refunds may be granted:

• Any item not in its original condition, damaged, or missing parts not due to our error

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be automatically issued to your original payment method or via bank transfer (in the case of cash on delivery), within a few working days.

6. Late or Missing Refunds

If you haven’t received your refund:

• First, check your bank account again

• Then contact your credit card company (if applicable)

• Then contact your bank – there is often a processing delay

If you’ve completed all the steps above and still haven’t received your refund, contact us at info@silvercloud-store.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@silvercloud-store.com and include your order number and a description of the issue.

8. Return Address

Returns must not be sent back before a return has been approved. Once your request is approved we email you the return address together with the return instructions.

Where free return is stated on the product page, return shipping within the stated return window is at our cost. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.